Super Fitness in Watertown doesn’t put customers first

I keep complaining about companies, but this complaint is truly merited. Up until a couple of weeks ago I belonged to the Super Fitness gym in Watertown. I decided to end my membership as I was moving to Somerville, about a 20-minute drive from the gym.

I looked at a copy of my contract to make sure I could end my membership. Turns out toward the bottom of the contract there was a note about it being for two years. The only way I could get out of the contract is if I moved something like 25 miles away, or had proof I couldn’t exercise.

Neither of these conditions applied to me, unfortunately. I was angry at myself for having signed the contract, but also at my gym for the way it had represented the contract. I remember meeting with one of the gym’s employees, and telling him I would only sign up if my membership was a month-to-month commitment. He said it was, and that whenever I wanted to end it I could with no penalty.

Well, so much for that. Looking at my contract I realized he had lied. I went to my gym to see if I could end my membership anyway. I was given a phone number, and told to call “Shelly” in Quincy. I called her, left a message. and waited. She didn’t get back to me so I left another message and sent an email detailing my situation.

She finally called me back, and said I could end my membership early for $50. Normally she’d charge $100, she said, but because I had attended the gym for so long (a year and a half) she would give me the discount. I appreciated her offer, though I was disappointed she hadn’t apologized for her colleague’s misleading words the day I signed up for the gym.

I ended up sending Shelly my $50 check. I called and emailed her numerous times to make sure she had received it. No response. I ended up confirming she’d received my check by looking at my bank account.

Shelly had told me my membership would last until the end of August, as I had paid my monthly membership fee for all of August.

I went to the gym toward the beginning of August, and my card was rejected. The girl at the counter told me my membership was over. She said I’d have to call Shelly. I called her but received no call back (surprise, surprise). It’s like as soon as she had all of my money she didn’t care about helping me anymore.

I don’t know if any of this conduct merits a Better Business Bureau complaint. But at least I can use this blog to spread the word about the gym’s practices.

It looks I’m not the only one who’s experienced their poor customer service/was lied to about what I was signing.

Photo credit: www.flickr.com/photos/34909987@N07/3265269814

Explore posts in the same categories: Company review, Critique, Exercise, Watertown

Tags: contract, gym, membership, super fitness, Watertown

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